Happy Family

Personal Online Banking Upgrade

We're making banking better. Because you're family.

On September 28, we’re upgrading your Online Banking experience! 

Resources  Action Items

FNBT’s upgraded Personal and Business Online Banking will deliver an improved online experience focused on flexibility, security and control.

Improved Experience

  • No more lock-outs! Self-service username and password reset, utilizing an authentication code.
  • Quicker download and easier date range selection of electronic statements. 
  • Pay a friend quickly from the Online Banking home page.
  • Transfer funds to your accounts at other banks easily.
  • Simplify your banking with eStatements for your accounts.

 

What to Expect

  • A modern, consistent look and feel across all your devices, simplifying how you manage your accounts and move money.
  • Move your money easier than ever with improved account transfer options, person-to-person payments and online bill pay.
  • Easy access to a secure messaging feature to communicate with FNBT bankers.
  • Ability to reset your password from any device without having to call the bank!

Security Features

  • Transaction Alerts delivered to your mobile device.
  • Touch and Face ID for enabled devices, as well as PIN authentication for quick and easy login.
  • Two-Factor Authentication for FNBT Online Banking – A code will be delivered to you outside of the system to verify your identity.
  • Complete control of your debit card all within FNBT’s Online Banking platform! With this feature, you can temporarily disable your card if it is lost or stolen.

Digital Banking Features

  • View check images, deposit and loan account statements all from your mobile device.
  • Pay bills and add new payees effortlessly from your mobile device.
  • Your private accounts at other financial institutions can be linked to Mobile Banking with FNBT, so you can transfer money between two banks without ever leaving home!
  • Easily Pay a Friend by using their mobile phone number or email.

Transition Process

You will continue to receive communication via mail and email informing you of the transition timeline, how to prepare and what to expect. Please continue to check this website page for new information. 

Learning Period

Please take the time between August 17 - September 25 to review resources, videos, user guides, and training materials to give you and your team an idea of what the new system and features will look like when you log in on Monday, September 28.

Upgrade Resources  →

Transition Date

On Monday, September 28, 2020, you will be able to complete banking transactions in the new system, and your current Online Banking access will no longer be available as of Friday, September 25 at 6 pm.

Key Dates & Upgrade Timeline →

First-Time Log In

Mark your calendar for your transition date - Monday, September 28, 2020. Please pay close attention to the steps below so you are able to access your digital banking services as soon as possible. 

Username & Password

Starting Monday, 9/28, the first time you log in to Online Banking you will use the same username and password that you use today. 

 

First-Time Log In

 

Visit bankatfirstnational.com to log in to Personal Online Banking.
- Enter your current FNBT username and password.
- Review and accept the Online & Mobile
Banking Agreement.
- Enter your date of birth and social security number
to verify your identity.
- You will be prompted to select voice, text, or email
for an authentication code.
- Once you receive the code, enter it in the authentication code screen.
- You will be prompted to register your device.

Establish New Password

You will be asked to establish a new password. For your security, passwords must contain the following: 
  • Minimum 8 characters
  • At least 1 upper case letter
  • At least 1 lower case letter
  • At least 1 number
  • At least 1 special character ! @ # $ % ^ & * ( ) ?

Important Changes

There are a few important changes for you to be aware of regarding the online banking services you use.

Scheduled Transfers

- One-time future dated transfers scheduled to occur after September 28 will not be Interrupted.
- Recurring transfers will continue uninterrupted.

Account Alerts

Alerts provide notification via text or email as important triggers take place, such as a security
alert for contact information changes, or a balance alert if your account falls below a certain
threshold. Alerts will not transfer with the upgrade.

Starting September 28, you will need to re-establish your alerts using the following steps:
- Within Online Banking click the gear icon , top right.
- Select Alerts from the menu.
- Select your alert channel preference (email or text).
- Enter preferred email or mobile phone number depending on channel selection.
- Choose and set up the security and account alerts that fit your needs.

Pay a Friend

The new Pay a Friend feature will replace Popmoney®. Pay a Friend allows you to send funds to trusted recipients with an email or text message detailing how to transfer funds.

- Payees currently set up in the Popmoney® system will not convert to the new system.
- Starting September 28, you can add new recipients to set up Pay a Friend.

Action Items

To avoid disruption to your digital banking services, please pay close attention to the action items below. For customers who utilize these services, failure to complete the actions below could cause data connection errors and/or loss of important information.

Review Payments

 

On or after September 28, review payments, payees, and reoccurring payments.

Account Alerts

 

Re-establish account alerts on or after September 28.

Text Banking

 

Re-enroll in text banking on or after September 28.

eBills

 

Enroll for eBills within Online Banking beginning Monday, September 28.

Additional Resources: