Quicken & QuickBooks

ATTENTION QUICKBOOKS, QUICKEN AND MINT USERS

First National Bank and Trust recently upgraded its Online Banking systems. The upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instructions are available below.
After September 28, 2020 you will need to complete the steps on the upgrade instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Upgrade instructions:
  • Quicken – click HERE
  • QuickBooks Desktop – click HERE
  • QuickBooks Online – click HERE
  • Mint – click HERE
When searching for First National Bank and Trust to update your Quicken or QuickBooks account, we suggest searching "Beloit" to ensure you connect with the correct financial institution. More detailed instructions can be found here: Intuit aggregation services may be interrupted for up to 7-10 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

Troubleshooting Tips for Common Issues

Issue 1: Duplicate Transactions After Reconnecting

  • The most common report from customers is about duplicate transactions, their register is out of balance, or that they are being asked to add an adjustment during reconciliation.

Issue 1 Resolution: 

  1. If the duplicate transactions have not been added to the register, they can be deleted individually prior to accepting.
  2. If the transactions have already been added to the register, they can be deleted from the register individually or in groups.
QuickBooks Knowledge Base Article Quicken Knowledge Base Articles

Issue 2: Duplicate Accounts After Reconnecting

  • Customers report that they are unable to link to an existing account, that they are prompted to create a new account, or that they are only given the choice to add a new account.

Issue 2 Resolution: 

  1. First, confirm that all accounts have been deactivated, including inactive (QuickBooks) or hidden (Quicken) accounts.
  2. Then, if you’re working in QuickBooks, delete any downloaded transactions that do not match the register in the Online Banking Center. If you’re working in Quicken, delete the duplicate accounts.
  3. Finally, repeat the reconnection steps.
QuickBooks Knowledge Base Articles Quicken Knowledge Base Articles

Issue 3: Connected/Reconnected the Incorrect Account

  • Customers report that their transactions are downloading into the wrong account.

Issue 3 Resolution: 

  1. First, open the account register for the incorrectly linked account.
  2. If the transactions have not yet been accepted into the register in QuickBooks, delete them in the Online Banking Center. Then, deactivate the account. If the transactions have not yet been accepted into the register in Quicken, delete the transactions.
  3. If the transactions have already been added to the register in Quicken or QuickBooks, restore a backup.
  4. Finally, repeat the reconnection steps. Be sure the customer links to the correct account when reconnecting.
QuickBooks Knowledge Base Article Quicken Knowledge Base Article

If you have any questions, please contact us at 800.667.4401.