Frequently Asked Questions About Outdated Browsers


Why do I need an up-to-date browser?

  • Security - Newer browsers protect you better against scams, viruses, trojans, phishing and other threats. They also fix security holes in your current browser. Obsolete browsers will no longer receive security patches from Microsoft, so they are particularly vulnerable.
  • Speed - Every new browser generation improves speed.
  • Compatibility - Websites using new technology will be displayed more correctly. Some websites may not display at all with an outdated browser. On January 12, 2015, FNBT's Remote Deposit Capture service WILL NOT WORK for customers using Internet Explorer 8 or earlier. This service is only compatible with Internet Explorer 9 or newer, and cannot be used with a different browser service.
  • Comfort and better experience - With new features, extensions and better customizability, you will have a more comfortable web-experience, including less time making phone calls to support for browser based issues.

Why is this so important now?

  • For online security it's important that everyone move forward and start using the most up-to-date browsers, however we are launching an updated version of FirstB2B Business Online Banking and Remote Deposit Capture on January 12, 2015 that will create functional issues for those using IE7/8. Although IE7/8 will still be able to access FirstB2B on January 12th, some features and functionality may not look or work correctly. IMPORTANT: Remote Deposit Capture customers using IE8 or older will not be able to use the service at all.
  • Consumers who do not use FirstB2B Business Online Banking may not experience an immediate need, however there are future upgrades to consumer Online Banking that will cause problems if you do not take action soon.

What does Windows XP have to do with this browser issue?

Customers who use the obsolete Windows XP operating system, will not be able to upgrade Internet Explorer to 9.0 or newer. The latest version compatible with XP is IE8, which is also obsolete.


What can I do if I'm unable to upgrade Windows XP, but I still want to use FirstB2B Business Online Banking on January 12, 2015 without any issues?

Our recommendation is to use a third-party browser like Chrome or Firefox, who have promised to continue Windows XP support for at least another year. Chrome and Firefox are also supported in our latest version of FirstB2B. Please Note: Remote Deposit Capture Customers have no alternative option but to use IE9 or later. Alternative browsers, such as Chrome or Firefox are not compatible with RDC.


I'm not able to update my browser because it's a work computer. What can I do?

If you are on a computer that is maintained by an admin and you cannot install a new browser, ask your admin about upgrading.


I'm not able to update my browser because we cannot update Windows XP. We have software that is only compatible with XP. What can I do?

Keep in mind that the best course of action for your online security is to prepare a migration plan to move away from Windows XP, however if you can't change your browser because of other software compatibility issues, there are some options to consider:

  • Install a second browser for online and keep the old one for the compatibility, until you are able to complete the migration to a newer operating system. This may still leave you vulnerable and at a security risk.
  • Isolate the Windows XP system and compatible software to a separate computer without internet access, and utilize a new system for your browsing and online banking purposes.
  • Consider running Windows XP in a virtual machine. With a virtual machine you can run an entire instance of Windows XP on top of another operating system. Services like VirtualBox, VMWare Fusion or Parallels Desktop can help with this process.
  • Please Note: FNBT does not provide these technical services. Please consult your Information Technology professional to determine the right option for you.

If I'm using Remote Deposit Capture and Windows XP, what are my options?

Remote Deposit Capture will no longer work in a Windows XP environment and it must be accessed using Internet Explorer 9.0 or newer. Unfortunately it's not compatible with any other browsers other than Internet Explorer. Keep in mind that the best course of action for your online security is to prepare a migration plan to move away from Windows XP, however at this time, if you can't change your browser because of other software compatibility issues, there are some options to consider:

  • Isolate the Windows XP system and compatible software to a separate computer without internet access, and utilize a new system for your browsing and online banking purposes, such as a newer laptop or workstation running Windows 7 or Windows 8.
  • Consider running Windows XP in a virtual machine. With a virtual machine you can run an entire instance of Windows XP on top of another operating system. Services like VirtualBox, VMWare Fusion or Parallels Desktop can help with this process.
  • Please Note: FNBT does not provide these technical services. Please consult your Information Technology professional to determine the right option for you.

If I'm a Remote Deposit Capture user and also must use Windows XP at this time, may I use another browser other than Internet Explorer?

The Remote Deposit Capture software is only compatible with Internet Explorer 9.0 or newer, unfortunately no other browser software (Chrome, Firefox, OiS, Opera) is compatible.


How can I easily install an upgraded browser or an entirely different one?

You may be able to install a newer version of one of the following browsers if your computer and operating system support them: