Fraud & Security Alerts


12/16/2015 - Fraud Alert: Vishing Texting in Area

We have recently become aware of a Vishing Texting scheme where fraudulent texts are being made in an attempt to gather personal information. In the instances we are aware of, consumers are receiving texts from an unknown source. These texts state that their account/debit card has been suspended. The text contains a hyperlink instructing them to respond to a link that appears to be affiliated with Altra Credit Union. The link is not associated with them.  
 
If you receive this type of text, please verify first that no personal information was given. If any information was compromised, immediately take steps to deactivate your debit card and have a new one reissued. To do this, call us right away at 800.667.4401. After hours, follow these steps. 
 
Please remember:  
  • Never offer personal or account information over the phone or via text without verifying the caller's identity.
  • If you are uncertain of the identity of the caller, hang up and initiate the call yourself using a known number.
  • Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
  • Do not click through any links on a text message if you are not certain of the identity of the texter.
As a general guideline, be highly suspicious anytime you are requested to provide personal information over the phone if you did not initiate the call or transaction.
 
Visit our online resource center for additional information and education regarding Phishing and Identity Theft Prevention.